How do I make a booking?

Please make an online booking here, selecting the service you are after. It will shows you our availability for each location.

For Wellington and Christchurch customers, our tours booking will only show once location and dates are all confirmed.

I am living in Wellington/Christchurch. How do I get the measurement?

We travel down every 5-6 weeks (Pre-covid). Check out ‘Tours’ tab in our website for more details about our next trip. If you would like to see us in the next tours, please email us your contact details so we can add you to the mailing list.

Prior to coming down, we will let everyone know in advance, with our location, and a link to make bookings. If you need alterations after receiving your garments, we will also email you so you can book to come and see us again.

I am from other towns. How do I get the measurement?

We can email you the measurement form, and you get to do it yourself (not preferred) or get a local tailor / alteration person to do it for you, and send this back to us. We will make the garments according to your measurement, but will not be liable for alteration if the measurement is incorrect.

We can also arrange a Zoom session, to walk you through the measurement process.

We can send you a link to look at the colors and a style sheet so you can pick your own styles.

How long does it normally take for a suit made?

It will take 4 – 6 weeks for the suit to be ready, from the day we confirm everything. From time to time there are second fittings and adjustments, which can take up to 3 weeks.

If you need the suits within 3-4 weeks, a surcharge will apply for an urgent order (as at 1st Apr 2022 between $100 to $200 – subject to change). Note: second fittings or minor adjustments will need to be outside of the 3 weeks initial timeframe.

If your deadline is between 3 and 7 weeks, we still recommend urgent order to fasten the whole process, and still have time for second fitting if needed.

For wedding group (receiving discounts) we would require the process to start 4 months out in advance, so there is plenty of time for the wedding party and us.

Note: our delivery partners will have delays between mid Dec to mid Jan during Christmas & New Year holiday period. Our production team will take 10 days off around Jan – Feb in line with Vietnamese New Year. If your timeframe overlap these period, please check with us.

The suit I have received does not fit me. What do I do?

10% of the time there will be some alteration required and this should be confirmed to us within 30 days.

If your size has changed since initial measurement, a small alteration charge may apply, but we will inform you prior to commissioning the work.

As items are all hand made, there is a margin of error.

What is the time frame for alteration clothes?

Please refer to our T&C.

How can I order the suits for my wedding party?

If you would like to get a quote for a wedding group, please feel free to emails us at
sales@tailormadesuits.co.nz. There are group discounts if you order 3 or more suits for the wedding (same material).

For group booking, please select ‘group’ options in our booking form. However we suggest you come in first to check before arranging for all groomsmen to come in together. And once order is confirmed, each groomsmen can also book a time to come in themselves at either of our locations for measurement.

Do not leave it till too late. We suggest to do it 3 months out, at least, to leave you stress free.

How much does it cost for delivery?

Our flat rate postage charge is $10NZD for Auckland region, $20NZD for the North Island and $30NZD for the South Island. Our suits are pressed and packed in a customised box, with signature required. (As at 1st Apr 2022 – subject to change).

For small items, flat rate of $5 applied.

Special suit design?

We are able to customize most parts of each garments, for our bespoke tailoring range.

Please contact us in advance if you have any question. We suggest you to bring along or email us photos of the end products that you are looking for, so we can confirm it with you.

How do we work out our sizes and charge for it?

Large sizes may incur some surcharge. We have our own calculations, depending on amount of fabrics required and freight, accordingly. The rough calculation will be based on height/ weight/ chest size/ material chosen.

Children sizes will receive a 30% discount off the adult’s equivalent (we benchmark based on height and weight – 1.4m tall or less, weight 40kg or less).

How do call out work?

Please book for a call out using our online booking system. The time slot is indicative only, we will contact you to confirm a time that work, and to see what we need to bring.

We usually bring relevant fabric samples only. If you want to see existing work, best to come to our store.

Cost indication is per trip, and is limited to 25km radius from our locations (i.e. North or West of Albany; South or East of CBD). If in doubt please contact us.

Please consider this only in extreme circumstances and/or no deadline.

Can I provide my own materials?

We often not prefer this. However yes it is possible. There are few things to keep in mind: we often can only do this for our existing customers (who have purchased suit from us before and measurements are the same as before – this is to reduce risk for both you and us).

There should not be a deadline for the order (we need more time than other standard orders). If in rare circumstances, custom inspect and decline the shipment, it will be the risk you accept to take.

Also make sure fabric is suitable for suit making (can sustain high heat), and you can order more if needed.

As far as cost goes, pricing will be based on our house fabric price range (instead of us buying materials, we will be spending it on shipping fabrics to our production team.